Back to Customer Care postings
Customer Service Solutions Specialist - West Omaha
Well known West Omaha company is adding members to its customer service team. A leader within the industry, they are known for their innovation, quality products and stellar customer service. Join a team of caring individuals who love being challenged and helping people at the same time.
This company offers a brand new, spacious office setting including: floor to ceiling windows, sleek work stations with adjustable desks, private panels and locking storage units for personal use. Make the most of your work breaks like never before while enjoying a meal at the work place café, making a personal call in one of the many private huddle spaces or simply relaxing on one of the many comfortable lounge areas throughout the office.
Training is a big priority within this company. You will be well equipped to succeed at your position through a very thorough training program led by caring, motivating leaders who have been there, done that.
In this position, you will:
- Engage in conversation with clients over the phone and through email to understand and identify their need.
- Work proactively with determination to provide strategic solutions.
- Multi-task and be resourceful as you help customers and clients find resolution.
- Communicate effectively asking detailed questions to accurately document information.
Individuals who work at a quicker than average pace, have proficient computer skills and love to problem solve will have fun while succeeding at this position. Your hard work will be rewarded with positive feedback and quarterly incentives.
Competitive Pay Excellent Health Benefits 401k Program Quarterly Incentives
To learn more about this position, call Susie Hemphill at 402.334.4800 *244 or send an e-mail with your resume to shemphill@hemphillsearch.com. Job Number 8642SH
The Right Match - The First Time
Your Confidentiality is Our Priority; Hemphill will NOT Forward Your Resume Without Your Approval.
Hemphill Voted – “Best Employment Firm” by Omaha’s Business Leaders & B2B Magazine in
2008, 2009, 2010, 2011, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, & 2024!
Omaha Chamber of Commerce Top 25 – “Excellence in Business Award Winner” based upon our growth and commitment to quality.
***Never a fee to our applicant***
Contact Information
Susie Hemphill
402-334-4800 ext 244
Susie is the leader helping executives in Omaha and Lincoln hire high caliber individuals well positioned for success and happiness within office administration and customer care. Susie specializes in placing executive assistants, office managers, directors of administration, administrative assistants, and important positions within customer care.
Susie understands the significant contribution and positive impact an impressive executive assistant, office manager, and administrative professional makes in a company. Improving the efficiency, organization, and productivity of the top executive or leadership team improves the overall performance of the company because the administrative professional provides the leader with more time to focus on their strengths and most important tasks.
The secret to Susie’s success includes her genuine desire to understand the company, leader, position being filled, and the team which is in need of a new member. Because she cares and is committed to identifying the right match, Susie is diligent while selecting individuals with successful track records and a commitment to quality. Susie shared “I am passionate about helping a leader identify and hire an impressive individual into a position where they can do what they are great at within a company and culture where they can be themselves every day. Life is short and we all deserve to be in a position where we are having fun and fulfilled. I have a lot of fun creating Win / Win / Win outcomes for the leaders who partner with us, to select an individual who loves their new position, and the co-workers who gain a rock star teammate . . . this is important work!”
Susie grew up in Oakland, Iowa; earned her Bachelor’s degree at the University of Nebraska-Lincoln, and her Master’s degree from the University of Nebraska-Omaha. Susie was an educator at Bellevue Public Schools prior to shifting her focus to our family. In the early years, Susie played an important role at Hemphill while focused on administrative support, special projects, and event planning on a part-time basis when her full time focus was caring for four very active children (Camie, Austin, Miles & Carmel). When our children headed off to college and into the work force, Susie shifted her focus to a full time Recruiting Manager position.
Susie is an active member of Westside Church, Executive Women International, and she played a leadership role while launching spousal forum groups within The Entrepreneurs Organization of Nebraska. Susie is an outgoing and ambitious individual who loves engaging with our family and friends. Susie loves cooking with and for our family, playing games, golfing, spending quality time in the Old Market or Haymarket, vacationing, hiking mountains, canyons, or rain forests, swimming in the ocean, skiing, and cheering for the Husker Football, Volleyball or Baseball teams! You might find Susie exercising at the gym, working in the yard, gardening, or playing with our two shih tzu puppies.